Did you know our team receives an average of 4,500 calls a month? That’s a LOT of conversations. Whether you are starting a new service, paying your bill, making payment arrangements, or moving to a new residence or business location, our member services team is ready to help.
The first week of each October, we host a weeklong tribute to our member services representatives to celebrate their tireless commitment to all who call and come in to Peninsula Light Co.
“Every time an MSR answers the phone, the first thing that is said is, ‘Thank you,’ ” says PenLight CEO Jafar Taghavi. “We are grateful for the way each team member reflects our values of integrity, innovation, respect, and dedication.”
For many years, we have worked hard to help you manage your PenLight membership online. However, there are many situations that require the expert assistance of a member services representative. If you would like to recognize a member services representative who has gone above and beyond to help you, email your story to us.