Contact Us

PenLight is committed to providing our members with the highest level of customer service. We strive to make your experience easy and efficient. If you do not find what you are looking for or need assistance navigating our site, call (253) 857-5950 or (888) 809-8021 and one of our member service representatives will be happy to help you. You can also speak to a member service representative by dropping in at our office, open from 8 a.m. to 3 p.m., at 13315 Goodnough Drive, Northwest, Gig Harbor or you can email Members Services.

When calling to request service of any kind, it is most helpful and efficient to have pertinent information on hand for the Member Services Representative such as:

  • Name
  • Service Address
  • Phone Number
  • Account Number

Having this information available before calling will help ensure your request is processed quickly and correctly.