SmartHub is LIVE!
Save time by managing your account at anytime from anywhere. Here are some of the ways SmartHub will put you in control of your account.
Our SmartHub web portal or mobile app will keep you informed and gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Billing & Payments
No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications
Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Track and compare energy usage trends.
You will need an email address. This email will be used to send you notifications and alerts.
You will also need your account number. You can find your account number on your bill.
Computer monitor and mobile phone displaying the SmartHub homepage.
How to Register (Mobile/Tablet)
How to Register (Web)
Important Dates & Information
On October 2, 2023, we’ll be launching our new SmartHub app and billing layout. This new system features many benefits for our members. The process of switching over to the new system will create a few key dates you should know about:
September 26th Through October 2nd
Our current payment systems will no longer be available starting on Tuesday September 26, 2023. That’ll effect any members that use our online payment solution for payments, auto-pay and paperless billing.
Cash and check payments can be made in our lobby, dropbox and/or drive-up window.
Payments will not post to your account until the new system is in place. Because of this transition, late charges will be waived during this time.
October 2nd: SmartHub is Live!
After we launch on October 2nd, please visit this page.
You’ll find links and instructions on how to manage your account like never before through our web portal or mobile app.
Attention AutoPay Members!
On October 2, 2023, PenLight members will be required to re-register for AutoPay in our new SmartHub payment system!
If you use PenLight’s Auto Pay program with a credit or debit card or bank draft, you will need to re-enroll.
- On either web portal or app, click on Bill & Pay.
- Click on AutoPay Program link.
- If you use your bank’s payment service to schedule payments, you will need to update the bank information with your new PenLight account number to ensure payments are routed properly.
Web & Mobile Instructions
After SmartHub launches on 10/2, PenLight members can find instructions on how to register your account and re-activate your AutoPay settings on our SmartHub support page.
Dates & Information
PenLight is excited to introduce an upgraded payment system, SmartHub, to our members on October 2nd! If you are currently registered for AutoPay in our system with a credit or debit card, mark the following dates on your calendar:
September 26 to October 2nd
As we prepare to transition to the upgraded payment system, beginning noon (PST) on September 26th, electronic payments will not be accepted via credit/debit card or checking (ACH) on the website, in the office or by automated phone payments.
Cash and check payments can still be made in our lobby, or checks can be mailed or left in our night drop box.
Visit our website to find links and instructions on how to register your account.
You must re-register your account and re-enroll for AutoPay with your credit or debit card, paperless billing and to take advantage of all the new features like usage details, account history, easily pay your bill, contact Member Services all with your smartphone, tablet, or computer.
Need Some Assistance?
After launch day on October 2,2023, if you have questions about the registration process, you may contact Member Services at (253) 857-5950.
*You cannot register until October 2, 2023 launch date.
At PenLight, we strive to provide top quality service to our members – to continue to uphold this standard, it came time to upgrade our payment system. The new system, SmartHub, will help PenLight serve our members better and it comes along with many benefits like usage monitoring, a user-friendly app and all of your account information at our fingertips!
PenLight’s SmartHub web portal or mobile app will keep you informed and will show you where to save time and money on your bills with access to your bill at anytime, receive account alerts and notifications, activate paperless billing and track and compare your energy usage trends. SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
No, you will be in the same billing cycle that you are in now.
We at PenLight strive to make sure your personal data is secure. To keep your data safe, PenLight must follow requirements set forth by the credit and debit card agencies. As a company that accepts credit/debit cards for payment we are mandated to follow the rules set by these agencies.
Due to these requirements, you will soon need to register your account and provide your credit/debit card information to a new payment website. This will need to be accomplished only once and will ensure that your privacy is maintained, and data remains secure.
AutoPay members must re-register their account in a few easy steps: SmartHub AutoPay Steps (PDF)
No, the system does not support customizable due dates.
Yes – PenLight has put a lot of time and effort to upgrade your bill viewing experience with the most pertinent and valuable information.
Once SmartHub is live on October 2 – members will see an account log-in box on the front page of our website.
Yes, once your account has been re-registered via SmartHub, you can view your meter usage.
Yes, the new system has a budget plan for new members to enroll in. Once you register at SmartHub, it will tell you if you qualify for the budget plan.
Yes, you can use Visa, Mastercard, Discover and American Express cards.