Save time by managing your account at anytime from anywhere. Here are some of the ways SmartHub will put you in control of your account.
Our SmartHub web portal or mobile app will keep you informed and gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Billing & Payments
No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications
Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing
What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring
Track and compare energy usage trends.
You will need an email address. This email will be used to send you notifications and alerts.
You will also need your account number. You can find your account number on your bill.
Computer monitor and mobile phone displaying the SmartHub homepage.
If you have any questions, you may contact us by emailing Peninsula Light Company or calling (253) 857-5950.
How to Register (Mobile/Tablet)
Step by Step: How to Register via Mobile/Tablet (PDF)
How to Register (Web)
Step by Step: How to Register via Website (PDF)
Need Some Assistance?
If you have questions about the registration process, you may contact Member Services at (253) 857-5950.
SmartHub FAQ’s
At PenLight, we strive to provide top quality service to our members – to continue to uphold this standard, it came time to upgrade our payment system. The new system, SmartHub, will help PenLight serve our members better and it comes along with many benefits like usage monitoring, a user-friendly app and all of your account information at our fingertips!
PenLight’s SmartHub web portal or mobile app will keep you informed and will show you where to save time and money on your bills with access to your bill at anytime, receive account alerts and notifications, activate paperless billing and track and compare your energy usage trends. SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
No, you will be in the same billing cycle that you are in now.
We at PenLight strive to make sure your personal data is secure. To keep your data safe, PenLight must follow requirements set forth by the credit and debit card agencies. As a company that accepts credit/debit cards for payment we are mandated to follow the rules set by these agencies.
Due to these requirements, you will soon need to register your account and provide your credit/debit card information to a new payment website. This will need to be accomplished only once and will ensure that your privacy is maintained, and data remains secure.
AutoPay members must re-register their account in a few easy steps: SmartHub AutoPay Steps (PDF)
No, the system does not support customizable due dates.
No.
Yes – PenLight has put a lot of time and effort to upgrade your bill viewing experience with the most pertinent and valuable information.
Once SmartHub is live on October 2 – members will see an account log-in box on the front page of our website.
Yes, once your account has been re-registered via SmartHub, you can view your meter usage.
Yes, the new system has a budget plan for new members to enroll in. Once you register at SmartHub, it will tell you if you qualify for the budget plan.
Yes.
Yes.
Yes, you can use Visa, Mastercard, Discover and American Express cards.