Bill Paying at Your Fingertips!
Automated Pay-By-Phone System
PenLight’s automated phone system gives you access to your account 24 hours a day, 7 days a week. To use, simply dial 253-857-5950 to enter the automated system. There you will be able to get information about your account, including your last payment amount and current amount due. You can pay your bill via Visa, MasterCard, or American Express and can also learn about PenLight products and services.
Members who have trouble with this system can dial “0” at any time to reach a Member Services Representative, 24 hours a day, 7 days a week.
Online Bill Pay
With our secure online bill pay, you can make payments, view your last 13 months of statements, and opt out of receiving your paper bill. In order to pay your bill online, you will need to have your 13-digit account number ready.
Are you interested in saving the time, energy and expense of writing a check for your utility bill each month? Do you travel often and find you don’t have the time to pay your bills on time each month? Call our Member Services Department at 253-857-5950 and ask to use “Auto Pay” with your credit or debit card or your checking account to set up your automatic payment each month, or
Does your income schedule not match your billing due date? Can’t afford the security deposit if your credit is not ideal? Want to avoid late fees or reconnect fees? With prepay, there are NO paper bills, NO due dates, and NO late fees, just pay as you go – just like putting gas in your car… pay when you need to. A simple solution.
Enrolling in prepay requires a minimum balance of $25 (or enough funds for 10 days of usage, whichever is greater) and a $25 setup fee. An email, text, or voice message (or all three if you wish) will be sent alerting you when your account balance gets low. Prepay calculates the dollar and kilowatt usage per day for each account, which is viewable by logging into your prepay account from www.penlight.org or by calling our 24-hour automated system. Read the FAQs on prepay and Terms and Conditions for more information. To sign up, call Member Services at 253-857-5950.
Drive-Up Window & Drop Box
To make your utility bill payment in person, the drive-up window is currently open from 8:00 a.m.–4:30 p.m. It is located at Peninsula Light Company’s headquarters at 13315 Goodnough Drive NW. Our drop box, which is located at the drive-up window, is available to receive payments 24 hours a day, 7 days a week.
If you have any further questions, please contact Member Services at 253-857-5950.