Both red and green lights are normal. They represent the meter’s signal status or strength at that given moment. They can remain red or green for an extended amount of time. The lights do not indicate that the meter is transmitting and are only useful to the utility if/when onsite.
Please email Penlight.
No, like the current meter, the upgraded meters will have no effect on devices near it.
Yes, solar customers will be equipped with an upgraded meter.
PenLight must collect data from the meters to provide service. Like today, the data will be used for billing purposes, operational analysis and planning.
No customer-identifying data – such as names and addresses – is stored in the meters or transmitted across the network.
Just like the current meters, the upgraded meters will simply collect how much energy is being used. The meters encrypt energy use information to ensure privacy, and transmit it to us over a wireless network with multiple layers of security.
Yes, these meters are subject to rigorous, advanced testing. PenLight ensures that the meters meet industry safety standards and are of no issue to your safety or health.
All of our members’ homes and businesses should be equipped with upgraded meters. The efficiency of our billing and electrical system operations depend upon the instantaneous exchange of information, so all parts of our system must be integrated. Leaving existing meters in place would create “holes” in our system and would drive up costs.
The only change you will see on your bill is the last read from your old meter, and a new read from the new meter, once installed. Like any new equipment, the upgraded meters will be more efficient due to modern technology.
No, there is no fee for the installation of a new meter. If any repairs or improvements need to be made to equipment or your current meter, fees may be applied – this will be on a case by case basis and PenLight will make any repairs within our jurisdiction to limit/avoid any costs to members.