Whether starting service, paying your bill, making payment arrangements, or moving to a new residence or business location, our member services team is ready to help. Did you know our team receives an average of 4,500 calls a month? That’s a lot of conversations. During the first week each October, we host a weeklong tribute to our Member Services Representatives to celebrate their tireless commitment to all who call Peninsula Light Co.
“Every time a Member Services Representative answers the phone, the first thing they say is ‘thank you,'” says Jafar Taghavi, PenLight’s CEO. “We are grateful for the way each team member reflects our values of integrity, innovation, respect, and dedication.”
During the past few years, so much has happened to help you manage your PenLight membership online. However, many issues will always require the assistance of a Member Services Representative. If you would like to recognize a Member Services Representative who has gone above and beyond to help you, email your story to us.