TWO phone scams are currently targeting small business owners AND residential members in the Gig Harbor and Key Peninsula areas.
Scam 1: The caller impersonates PenLight, stating that the member’s account is delinquent and power will be disconnected unless a payment is made immediately using a prepaid card. If you question or resist, he politely declares that your power is on a timer and and is scheduled to be shut off shortly unless immediate payment is made.
Scam 2: The caller impersonates PenLight, stating that the member’s credit card information needs to be updated and asks for them to provide it over the phone. PLEASE DO NOT PROVIDE ANY PERSONAL INFORMATION OVER THE PHONE. Instead, hang up and call our Member Services department at 253-857-5950 immediately. Never dial ANY phone number the scammers provide.
Fortunately, as far as we know, our members have not fallen prey to these scams, as they are aware that PenLight would never ask any of its members for credit card information or to make a payment over the telephone using a prepaid card or credit card. Members with delinquent accounts receive an advance disconnection notification included with the regular monthly bill – never a single notification shortly before disconnection.