A Guide for PenLight Members
Every October, businesses across the country celebrate Customer Service Week, a time to recognize the professionals who work on the front lines to serve their communities. At Peninsula Light Co., that means shining a spotlight on our Member Service Representatives (MSRs), the friendly voices who greet you when you call, the faces who welcome you at our office, and the helping hands who make sure your questions are answered.
PenLight’s MSRs are more than customer service professionals; they are also neighbors, problem-solvers, and advocates for our members. Whether it’s setting up a new electric or water account, explaining a billing statement, enrolling a member in a budget billing or pre-play plan, or qualifying households with Project Help energy assistance, our MSRs play a vital role in supporting our cooperative mission. 41862
Did You Know?
- PenLight’s MSRs respond to thousands of phone calls and office visits each month, providing personal support to members.
- They are trained to assist with everything from outage reporting to energy efficiency incentives to navigating new online tools.
- Many MSRs have been part of the community for years, continuing PenLight’s tradition of service beyond the office. 40617
In a cooperative, Member Service is not just a department; it’s who we are. Our MSRs embody that spirit every day, helping ensure that our members receive the reliable, responsive care they deserve.
This Customer Service Week, we invite you to join us in saying thank you to the Member Service team for their dedication, patience, and commitment to powering our community with kindness and care.