There are 2 options that will qualify you to return to monthly billing:
- You must pay off your debt in full and pay a deposit (twice your highest bill)
- You can choose to pay off your debt and maintain prepay service for 12 months without a disconnect
Prepay
When you establish your prepay account, your total debt is set aside to allow you to continue service and avoid a deposit. With every payment made, 25% is allocated toward paying off your debt until it is paid in full.
If your service is disconnected for a negative balance, you must pay enough to bring your account to a positive balance before electric service is reconnected. Once a sufficient payment is made, your service should be reconnected within an hour.
To avoid an interruption in service, it is important to keep your account balance at or above $0 or your service will be disconnected.
You have 4 options:
- Text
- Automated phone call
- Or all of the above
The following notifications will be sent to you:
- Low Balance
Starting at 7 days and daily thereafter until a payment is made to bring the balance above the 7-day threshold or service is disconnected for a negative balance - Negative Balance and Pending Disconnect
- Payments and Adjustments
There are no additional fees to go on prepaid billing. There are no more late fees, collection fees, or reconnect fees.
No. Members with prepay do not receive a monthly bill, but you can still access your daily consumption history via SmartHub
You may check your daily usage, your balance and make payments by logging in to your account in our homepage, or by calling the automated phone system at (877) 853-1388.