Prepay: How and when will I be notified if my balance is low?

You have 4 options:

  • Email
  • Text
  • Automated phone call
  • Or all of the above

The following notifications will be sent to you:

  • Low balance at 7 days, 3 days, or 1 day of remaining power
  • Daily balance notifications
  • Negative balance and pending disconnect
  • Payments and adjustments