There are two options that will qualify you to return to monthly billing: You must pay off your debt in full and pay a deposit (twice your highest bill), or You can choose to pay off your debt and maintain prepay service for 12 months without a disconnect.
When you establish your prepay account, your total debt is set aside to allow you to continue service and avoid a deposit. With every payment made, 25% is allocated toward paying off your debt until it is paid in full.
If your service is disconnected for a negative balance, you must pay enough to bring your account to a positive balance before electric service is reconnected. Once a sufficient payment is made, your service should be reconnected within an hour.
To avoid an interruption in service, it is important to keep your account balance at or above zero ($0.00) or your service will be disconnected.
You have four options: (1) email, (2) text, (3) automated phone call, or (4) all three. The following notifications will be sent to you: Low balance at seven days, three days, or one day of remaining power Daily balance notifications Negative balance and pending disconnect Payments and adjustments.
You may check your daily usage, your balance and make payments by logging in to your account through our homepage, or by calling the automated phone system at 877-853-1388.
We have four billing cycles depending on the substation you are fed from. Week one = Gig Harbor, Week two = Narrows and Artondale, Week three = Minter, Lodholm and Purdy, Week four = Vaughn and Lakebay.
Click on Manage Account and log in or register to log into your account. Identify the account you want to make paperless and click on My Profile and then Paperless Options. Select Yes and hit Save Changes.