On October 2, 2023, PenLight members will be required to re-register for AutoPay in our new SmartHub payment system!
Dates and Information
PenLight is excited to introduce an upgraded payment system, SmartHub, to our members on October 2nd! If you are currently registered for AutoPay in our system with a credit or debit card, mark the following dates on your calendar:
September 26th to October 2nd
As we prepare to transition to the upgraded payment system, beginning noon (PST) on September 26th, electronic payments will not be accepted via credit/debit card or checking (ACH) on the website, in the office or by automated phone payments.
Cash and check payments can still be made in our lobby, or checks can be mailed or left in our night drop box.
Visit our website to find links and instructions on how to register your account.
You must re-register your account and re-enroll for AutoPay with your credit or debit card, paperless billing and to take advantage of all the new features like usage details, account history, easily pay your bill, contact Member Services all with your smartphone, tablet, or computer.
You can find more information on our SmartHub support page.
If you use PenLight’s Auto Pay program with a credit or debit card or bank draft, you will need to re-enroll.
- On either the web portal or app, click on Bill & Pay.
- Click on the AutoPay Program link.
- If you use your bank’s payment service to schedule payments, you will need to update the bank information with your new PenLight account number to ensure payments are routed properly.
Web & Mobile Instructions
After SmartHub launches on the 2nd of October, PenLight members can find instructions on how to register your account and re-activate your AutoPay settings on our SmartHub support page.
Need Some Assistance?
After launch day on the 2nd of October, if you have questions about the registration process, you may contact Member Services at (253) 857-5950.
*You cannot register until the 10/2/2023 launch date.