Resuming Normal Billing Operation

In order to provide the best service, PenLight established additional steps to reach members that accrued unpaid balances due to financial hardship related to the COVID-19 pandemic:

  1. Expanded and extended our payment assistance program, Project Help
  2. Sent detailed monthly billing statements
  3. Sent past due notices a week after the due date
  4. Organized automated phone calls after the past due notices expired
  5. Made personal calls to members to offer assistance and/or set-up payment options
  6. Delivered door tags every 3 months advising past due and offered Project Help/assistance agencies
  7. Sent personalized COVID letters every month advising of past due and offered Project Help/assistance agencies
  8. Delivered Pierce County flyers advising of Arrearages Program offering up to $2,500 in utility assistance
  9. Included information via social media,, Lights newsletter and bill inserts

We continue to be available to help. Please call (253) 857-5950 to learn about your options.

Peninsula Light Company has resumed to normal operations, including disconnects due to non-payment as of October 2021 and normal late fee collection activity as of April 2022.

PenLight’s COVID Responses/Notices to members, to date: