In order to provide the best service, PenLight established additional steps to reach members that accrued unpaid balances due to financial hardship related to the COVID-19 pandemic:
- Expanded and extended our payment assistance program, Project Help
- Sent detailed monthly billing statements
- Sent past due notices a week after the due date
- Organized automated phone calls after the past due notices expired
- Made personal calls to members to offer assistance and/or set-up payment options
- Delivered door tags every 3 months advising past due and offered Project Help/assistance agencies
- Sent personalized COVID letters every month advising of past due and offered Project Help/assistance agencies
- Delivered Pierce County flyers advising of Arrearages Program offering up to $2,500 in utility assistance
- Included information via social media, penlight.org, Lights newsletter and bill inserts
We continue to be available to help. Please call (253) 857-5950 to learn about your options.
Peninsula Light Company has resumed to normal operations, including disconnects due to non-payment as of October 2021 and normal late fee collection activity as of April 2022.
PenLight’s COVID Responses/Notices to members, to date:
- March 13, 2020 – Response to COVID and Office Closure Notice (PDF)
- March 20, 2020 – Temporary Suspension to Disconnects and Late Fees (PDF)
- March 24, 2020 – Stay Home Order Adjustments (PDF)
- April 23, 2020 – Annual Meeting – Virtual (PDF)
- May 5, 2020 – Project Help Program Adjustments (PDF)
- September 30, 2021 – Resuming Disconnects for Non-Payment (PDF)
- March 23, 2022 – Resuming Normal Operations and Late Fees Collection (PDF)
- PenLight’s COVID Member Assistance Recovery Response (PDF)
- Resolution No. 2020-04 approving expansion and extension of Member Assistance program (signed) (PDF)